Refund policy
Refund & Return Policy Last updated: July 2026
At Novora, we curate premium home, car, travel, and wellness essentials — and we stand behind every product we sell. Your satisfaction is our commitment.
Damaged, Defective, or Incorrect Items
We take full responsibility for items that arrive damaged, defective, or incorrect. No return shipment required.
Email us at meftastore@gmail.com within 7 days of delivery with:
- Your order number
- Clear photos or a short video of the issue
We'll resend the item or issue a full refund — whichever you prefer.
Returns for Personal Reasons (Wrong size, change of mind, or item not as expected)
We accept returns within 30 days of delivery, provided the item is unused, in original packaging, and unaltered. Return shipping is the customer's responsibility. Refunds processed within 5–7 business days of receiving the item.
Non-Returnable Items
- Items returned after 30 days
- Used, damaged, or altered products
- Items without original packaging
Refund Processing
Approved refunds are credited to your original payment method within 5–7 business days.
For any questions, reach us at meftastore@gmail.com — we're here to help.
— The Novora Team